Don't worry help is on the way! Here are a few topics you might want to know more about. If you don't see your question then please use the form at the bottom of the page to ask us your specific question. We will do our best to get you answers.
I was placing my order and I got some weird AJAX ERROR!! EEK!!!
Don't worry. Nothing is wrong. Sometimes that error message occurs because you might have clicked through the checkout faster than the server was able to confirm the information you typed in. If you noticed a little blue circle spinning around, that is the server's way of telling you it's processing your information. When the circle stops and goes away, the server has processed what you entered. This happens most frequently when you tell the site your shipping address and billing address is the same.
If you see the error, you can still complete your order. It just means "Hold up Cowgirl!" gimme a minute!
When I went to checkout I saw the name: daniwright (@) me.com as the store name! What is that about? I was afraid to complete my transaction!
This is a PayPal thing. We are working on it right now. You are definitely being sent to the OFFICIAL SMOKYEYE.COM PayPal checkout, we are just trying to sort out why PayPal is acting funny. Hopefully we will have the resolved soon, and then the checkout with PayPal will reflect the SmokyEye.com name and logo!
What if I don't want to use PayPal??
Well, cant really help you there. We are using PayPal because of the amazing security and protection they offer you as the buyer. PayPal is the industry gold standard to make sure your payment information is safe and secure. With PayPal you can use your existing PayPal account, Credit Card, and even Bank Account to pay for purchases. If you have specific concerns about PayPal's processes please contact them directly. If you have concerns specifically about our checkout then use our contact form and let us know how we can help.
